FAQ


1. How to buy your products? Do you have distributor in our country?

You can buy the products from our company directly. Normally the procedure is: Sign the contract, payment by T/T, contact the shipping company to delivery the goods to your country.

Now we are looking for the qualified distributors.

 

2. What is the warranty? How about the spare parts? Do you offer the training for free? We are worry about the repairing, how to do the after service?

a. The free warranty is one year from the day of Commissioning qualified. If there is any fault for our products within the free warranty period, we will repair it and change the fault assembly for free.

b. We will attach the spare parts which is easy to be broken when shipment, it is convenience for using.

c. We get the video of the installing or the fault of the machine by the internet on line and our technical staffs will do the judgment and advice how to solve the problem. It is for free to offer you this service.

d. Normally, if some spare parts of medical x-ray machine have broken and cant be repaired through the on line video advice, customer could take apart the faulted assembly and send to our company, Wuxi, China, we will repair it and send it to customer. Normally, customer bear the cost of delivery to China and our company bear the cost of changing the assembly, repairing and delivery cost to China to customer.

e. If the amount of large and the quantity is big, we can send our technical staff to install the machines, training the technical staffs of the customer or our customer come to our factory to training in China. General speaking, we can provide our customer 7-15 training days for free according to different product. We take care of accommodation, others go to customer.

 

3. How about the maintenance after the warranty period?

After the warranty period, we are still responsible for after-sales service, but you need to charge some costs. As long as the useful life of the equipment is unexpired, we will provide paid services, divided into the following special conditions:  

a. Video guide maintenance, if the parts do not need replacement, we will use audio and video to help you resolve the malfunction problem, this is completely for free.

 b. If the parts must be replaced, we will provide the parts to customers according to the cost price of parts. Customers are responsible for the transportation costs

 c. If the problem is quite serious, and needs us to send our engineer to repair the damage in your country, all the related costs are at customer's expense as to the normal international practice.

 

4. Is it possible for your company to send technicians to customers Location to install the equipment if our purchase quantity is large enough?

Answer: It is absolutely yes. According to our company rule. If the total amount is or over One Hundred Thousand US Dollar or the ordered equipment is over 10 units, our company will send technicians to the customers location to install the equipment and train them how to operate and maintain the machines. Of course we also have to consider the cost, communication language and expiration time of Visa.

 

 

5. How long is the delivery time if I make an order now?

This depends on the quantities of your order and models. In general, small machines, such as Medical X-ray machines VM50A or mobile x-ray machines, and the quantities are less than 10 units, the delivery time is within 15 working days. If the quantity is 10-50 sets, the delivery time is within 40 working days, it is within 60 days for 50-100 sets, and it is within 60 working days for 100-200 sets. We have stock for general models

 

6. Can we visit your factory?

Of course, we will prepare for everything in advance if it is necessary. Generally, it is requirement that customers must have build agency relationship or business relationship with our company.

 

7. How long is the validity of quotation?

Generally, our price is valid within one month from the date of quotation. The price will be adjusted appropriately according to the price fluctuation of raw material and changes in market. You can inquiry us per month if you need or we can send you our price list regularly, but you should provide us your detailed company information in record in advance.

 

8. How can we know your company? Are there any approaches?

a. More communication. Clients can browse our company website frequently and chat with our sale representatives freely. If the customers want to know more something about our company, they can send us emails; talk with us on the Skyp, wechat etc.  

b. If possible, we warmly welcome customers to visit our company, to test the product function and quality. This will increase the knowledge about our company.